Privacy Policy

 

Last Updated: July 2025

 

Ellenex (“we,” “our,” or “us”) is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, store, and share your information, including data related to mobile phone numbers and SMS notifications.

1. Information We Collect

We collect information necessary to deliver our services, including:

• Contact details (name, email, phone number)

• Device identifiers and configuration settings

• Usage and performance data related to our products

• Communication preferences and notification settings

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2. Mobile Numbers and SMS Consent

We collect mobile phone numbers solely to:

• Support user-defined configuration for device-triggered alerts (e.g., threshold warnings, sensor anomalies)

• Deliver critical service alerts and maintenance notifications and provide account-related communications

By providing your mobile number, you consent to receive SMS communications related to your account and devices.

We do not:

• Share, sell, rent, or disclose your mobile number or SMS opt-in data to third parties or affiliates for marketing or promotional purposes

• Use your mobile number for any purpose beyond those explicitly stated above

Your SMS preferences can be managed through your device portal or by contacting our support team at support@ellenex.com.

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3. Communication Preferences and Opt-Out

Users can manage their notification preferences in the Ellenex device portal. You may:

• Opt-in or opt-out of receiving SMS, email, or in-app alerts

• Update your mobile number or email address at any time

To stop receiving SMS notifications, reply STOP to any of our messages or update your preferences in the portal.

 

4. Use of Personal Information

We use your personal information to:

• Deliver and maintain our services

• Respond to support inquiries

• Provide service-related communications

• Improve device performance and user experience

 

5. Data Sharing and Third Parties

We do not share, sell, or rent your personal data—including mobile numbers and SMS consent data—with Third parties or Marketing platforms.

Your data is stored securely and used only for service delivery purposes.

We may share anonymized, aggregated data for performance analytics or system improvements. This data cannot be used to identify you personally.

 

6. Data Security

We implement industry-standard security practices to protect your data, including:

• Encrypted transmission and storage

• Role-based access control

• Regular vulnerability assessments

 

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable laws and regulations.

8. Your Rights and Contact Information

You may:

• Request access to or deletion of your personal information

• Ask questions about this Privacy Policy

• Withdraw consent at any time

To do so, contact us at:
Email: info@ellenex.com

 

9. Updates to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the "Last Updated" date at the top of this page and notify users where required by law.

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