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Privacy Policy

 

Last Updated: July 2025

 

Ellenex (“we,” “our,” or “us”) is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, store, and share your information, including data related to mobile phone numbers and SMS notifications.

1. Information We Collect

We collect information necessary to deliver our services, including:

  • Contact details (name, email, phone number)

  • Device identifiers and configuration settings

  • Usage and performance data related to our products

  • Communication preferences and notification settings

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2. Mobile Numbers and SMS Consent

We collect mobile phone numbers solely to:

  • Support user-defined configuration for device-triggered alerts (e.g., threshold warnings, sensor anomalies)

  • Deliver critical service alerts and maintenance notifications and provide account-related communications

By providing your mobile number, you consent to receive SMS communications related to your account and devices.

We do not:

  • Share, sell, rent, or disclose your mobile number or SMS opt-in data to third parties or affiliates for marketing or promotional purposes

  • Use your mobile number for any purpose beyond those explicitly stated above

Your SMS preferences can be managed through your device portal or by contacting our support team at support@ellenex.com.

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3. Communication Preferences and Opt-Out

Users can manage their notification preferences in the Ellenex device portal. You may:

  • Opt-in or opt-out of receiving SMS, email, or in-app alerts

  • Update your mobile number or email address at any time

To stop receiving SMS notifications, reply STOP to any of our messages or update your preferences in the portal.

 

4. Use of Personal Information

We use your personal information to:

  • Deliver and maintain our services

  • Respond to support inquiries

  • Provide service-related communications

  • Improve device performance and user experience

 

5. Data Sharing and Third Parties

We do not share, sell, or rent your personal data—including mobile numbers and SMS consent data—with Third parties or Marketing platforms.

Your data is stored securely and used only for service delivery purposes.

We may share anonymized, aggregated data for performance analytics or system improvements. This data cannot be used to identify you personally.

 

6. Data Security

We implement industry-standard security practices to protect your data, including:

  • Encrypted transmission and storage

  • Role-based access control

  • Regular vulnerability assessments

 

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable laws and regulations.

8. Your Rights and Contact Information

You may:

  • Request access to or deletion of your personal information

  • Ask questions about this Privacy Policy

  • Withdraw consent at any time

To do so, contact us at:
Email: info@ellenex.com

 

9. Updates to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the "Last Updated" date at the top of this page and notify users where required by law.

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INSTAGRAM ELLENEX

© 2025 LPWAN HOLDING INC. 

Get Informed,

or Get Surprised

Supported Networks:

 

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Products:

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Industries:

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hvac monitoring
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well monitoring
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  • Air Compressor Operation Monitoring

  • Asset Cathodic Protection Monitoring

  • Asset Temperature Monitoring

  • Boilers Pressure and Temperature Monitoring

  • Building Structural Health Monitoring

  • Chemical Tanks Level Monitoring

  • Data Centre and Clean Room Pressure Monitoring

  • Diesel Delivery Management

  • Differential Pressure Monitoring

  • Dump Truck Overload and Operation Monitoring

  • Dust Collection System Monitoring

  • Farm Fish Operation Monitoring

  • Flood Monitoring

  • Frozen Food Delivery Management

  • Grain Silo Level Monitoring

  • HVAC Air Filter Performance Monitoring

  • HVAC Airflow Monitoring

  • Hydraulic Systems Overload Monitoring

  • Industrial Gas Cylinders Level Monitoring

  • Industrial Water Meters Digitalisation

  • Land Movement Monitoring

  • Liquid Storage Tank Level Monitoring

  • Manhole Blockage Monitoring

  • Milk Tank Level Monitoring

  • Negative Pressure Monitoring

  • Operational System Digitalisation

  • Pipe Temperature and Pressure Monitoring

  • Pump Pressure Monitoring

  • Rain Level Monitoring

  • Remote Diesel Tank Level Monitoring

  • Soil Moisture Monitoring

  • Trucks Overload Monitoring

  • Underground Water Pipeline Pressure Monitoring

  • Waste Liquid Delivery Management

  • Wastewater Pipe Pressure Monitoring

  • Water Filter Performance Monitoring

  • Water Quality Monitoring

  • Water Supply Monitoring

  • Water Tank Level Monitoring

  • Water Wells Level Monitoring

Key pre-configured Industrial IoT solutions

Main Industrial IoT Sensors: 

  • PTS2: Industrial Pressure (0.2bar to 1,000bar)

  • PTC2: Corrosive Resistant Pressure

  • PTD2: Pressure Sensor with Built-in Temperature Sensor

  • PTDH2: High Temperature Pressure and Temperature Sensor

  • PTG2: Pressure with Built-in GPS

  • PTS3: IP68 Pressure Sensor

  • PTF2: Flush Type Pressure Sensor

  • PTF2: Thich film Flush type Pressure

  • PTE2: Earth Pressure Sensor

  • PDS2: Industrial Differential Pressure Sensor

  • PDG2: DP with Built-in GPS

  • PDT2: Ultra Low Range Air Pressure and Temperature

  • PLS2: Submersible Level (1m to 200m range)

  • PLC2: Corrosive Resistant Level (Titanium)

  • PLD2: Level Sensor with Built-in Temperature

  • PLG2: Level Sensor with Built-in GPS

  • PLS3: Submersible Level Sensor with IP68 Housing

  • PLM2: Well Level Sensor (15.8mm Sensor Head, 2in Housing)

  • PLMD2: Well Level and Temperature Sensor

  • TTS2: Industrial Temperature Sensor

  • TTG2: Temperature Sensor with Built-in GPS

  • TTS3: Temperature Sensor with IP68 housing

  • TTS2: Pipe Temperature Sensor

  • DUS3: IP68 Ultrasonic Level Sensor

  • DRC3: IP68 Corrosive Radar Sensor (8m and 30m range)

  • FMS2: Industrial Water Meter Interface

  • CSD2: Conductivity Salinity and Temperature sensor

  • CTR2: Turbidity and Temperature Sensor

  • CPH2: pH, ORP and Temperature Sensor

  • CDO2: Dissolved Oxygen and Temperature Sensor

  • MSS2: Soil Moisture Sensor

  • MAS2: Outdoor Humidity Sensor

  • MRS2: Rain Sensor (Tipping bucket)

  • ECP2: Cathodic Protection Sensor

  • RS1-4/20: Single channel 4-20mA Interface

  • RS1-P: Single channel Pulse Interface

  • RS1-SDI: Single channel SDI-12 Interface

  • RS1-M: Single channel Modbus Interface

  • RS1-Pt: Single channel Pt100 Interface

  • RM1: Multi-channel Interface

  • RM4-4/20: Multi-channel Interface (4 x 4-20mA Sensor)

  • RM4-Pt: Multi-channel Interface (4 x Pt Sensor)

  • RM4-M: Multi-channel Interface (4 x Modbus)

  • RM4-mV: Multi-channel Interface (4 x mV Sensors)

  • RM4-Pulse: Multi-channel Interface (4 x Pulse Counter)

  • RM4-0/10: Multi-channel Interface (4 x 0-10V Sensor)

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